Frequently Asked Questions

About the Subscription

Q: How does the subscription work?

A:When you subscribe to one of our snack boxes, you’ll receive a new box every month. Your subscription automatically renews, and we’ll ship a fresh selection of Japanese snacks to you each month until you choose to cancel.

Q: Can I choose the snacks in my box?

A: You can't choose specific snacks in our subscription plans, but we carefully curate a selection of delicious and exciting Japanese treats for you every month.

If you have a particular type of snack in mind, you can try our Ema Japanese Snack Box. The Ema Japanese Snack Box is fully personalized—tell us your snack preferences, and we’ll handpick a box just for you! [Learn more about Ema Japanese Snack Box.]

Q: I don't know which box is best for me.

A: Not sure which snack box to choose? Here’s a quick guide:

✔ Regular Japanese Snack Box – Our most affordable option, featuring a mix of Japan’s everyday snacks.

✔ Premium Japanese Snack Box – A great choice if you want to experience premium Japanese snacks, often given as gifts in Japan.

✔ Ema Japanese Snack Box – Ideal for those who have specific snack preferences or want to try certain types of Japanese treats.

✔ *If you prefer beautifully designed packaging and a focus on presentation, other snack box services may offer styles that match your preference.

Q: Can I pause or cancel my subscription?

A: You can cancel your subscription at any time. Your cancellation will take effect starting from your next billing cycle.

At this time, we do not offer a pause option. If you need a break, you can cancel your subscription and resubscribe at any time.

You can manage your subscription anytime by logging into your account and visiting the [Subscription Management Page].

Q: Can I skip a month instead of canceling my subscription?

A: Currently, we do not offer an option to skip a month. However, you can cancel your subscription and resubscribe anytime.

Shipping and Delivery

Q: Which countries do you ship to?

A:We currently ship to many countries worldwide. You can find a full list of available shipping destinations and fees on our [Shipping & Delivery Page].

Q: How much is shipping?

A:Shipping fees vary based on your location. You can check the exact shipping cost for your country on our [Shipping & Delivery Page].

Q: How long does shipping take?

A:Delivery times vary by destination and typically range from 7 to 28 days. Please note that order processing time is separate from shipping time. For detailed shipping estimates by country, visit our [Shipping & Delivery Page].

Q: Do you ship to Japan?

A:Unfortunately, we do not currently offer shipping within Japan. At this time, our service is focused on delivering Japanese snacks to international customers.

Q: When will my snack box be shipped?

A:
✔ For subscription plans – Your first snack box will be shipped within 10 business days. Your second box will be shipped at the end of the month after your first box.

If you subscribe at the end of the month, both your first and second snack boxes will be shipped the following month.

🔹 Example: If you subscribe in late March, your first box will ship in April, and your second box will ship at the end of April.

✔ For single-purchase boxes – Your order will ship within 1–2 weeks after purchase. If you order a customizable Ema Japanese Snack Box, it may take an additional week to prepare.

Q: What happens if my package is lost in transit?

A: If your package is lost in transit, please contact your local post office first using your tracking number. If the issue cannot be resolved, please [contact us] for further assistance.

Q: Do you offer express shipping?

A: At this time, we only offer standard international shipping, which typically takes 7–28 days depending on your location.

Q: Does the Kit Kat Chocolatory Box include free shipping?

A:

Free shipping is available for orders of 2 sets or more.

If you purchase only 1 set, a $13 USD shipping fee applies worldwide.

Shipping time is 7-28 days depending on your location.

Orders ship within 10 business days after purchase.

📌 For more details, check our Shipping Policy.

Payment and Private

Q: Is my private information secure?

A:Yes, your private information is secure. We do not sell or share your personal data. You can learn more about our privacy practices on our [Privacy Policy Page].

Q: Will I be charged for VAT, customs taxes, or fees?

A: Each country has its own customs regulations for processing international shipments. If customs fees or taxes apply to your order, you will be responsible for paying them.

These charges are determined by your local government, and Kashi Shrine has no control over them. We recommend checking with your local customs office for more details before placing an order.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard), PayPal, and other secure payment options. All transactions are processed securely.

Q: When will I be charged for my subscription?

A: Your payment is processed immediately upon subscribing. For recurring subscriptions, you will be charged on the same date each billing cycle.

Return and Refund

Q: Can I get a refund if my order hasn’t arrived?

A: Refunds are only possible if the box is returned to our office as undeliverable. If this happens, we will contact you to arrange a resolution.

Please use your tracking number to check the shipment status. If there are any issues, we recommend contacting your local post office for more details.

A common reason for lost packages is an incorrect shipping address. To avoid delivery issues, please double-check your shipping address before placing your order.

Q: What should I do if my box arrives damaged?

A: If your snack box arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the damage so we can assist you efficiently. Depending on the extent of the damage, we may offer a replacement or other resolution.

📩 Contact us here: https://kashishrine.com/pages/contact

Snack Details

Q: Are the snacks suitable for people with allergies?

A:Each box includes a product description guide that lists common allergens found in each snack, based on the manufacturer’s labeling. If you have severe allergies, we recommend reviewing the packaging carefully before consuming any snack.

Q: Do the snacks contain alcohol?

A: Most of our snacks do not contain alcohol. However, some products may include trace amounts of alcohol used for flavoring or preservation. If you have concerns, please check the product description guide included in your box.

Q: What is the High Quality Promise?

A: Our High Quality Promise means that we do not include ultra-cheap, low-value snacks. Instead, we carefully select premium and popular snacks that truly represent Japanese flavors.

We’ve noticed that some Japanese snack boxes focus on lower-cost snacks. At Kashi Shrine, we prioritize quality to ensure every snack in your box is worth the experience.

We believe that every customer deserves a box filled with high-quality, authentic Japanese snacks that are truly worth their price. Our commitment to quality is at the heart of everything we do, and we want you to experience the best of Japanese snacks with every box you receive.

Account Management

Q: How can I update my shipping address?

A: You can update your shipping address by logging into your account and visiting the "Profile" section.

If your next shipment has already been processed, please contact us as soon as possible to update your address before your box is sent.