Return & Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return:
✔ The item must be unused, in the same condition you received it, with tags, and in its original packaging.
✔ You must provide a receipt or proof of purchase.
How to start a return:
📩 Email us at kashishrine887@gmail.com with your order details.
📦 Return address: 東京都台東区上野3丁目16番2号 天翔末広町ビル808
If your return is approved, we will send you a return shipping label with instructions on how to send your package. Returns sent without prior approval will not be accepted.
For any return-related questions, feel free to contact us at kashishrine887@gmail.com.
Damages & Issues
🚨 Received a damaged or incorrect item?
Please inspect your order upon arrival and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as soon as possible.
Non-Returnable Items
Certain items cannot be returned, including:
❌ Perishable goods (food, flowers, plants)
❌ Customized products (special orders, personalized items)
❌ Personal care products (beauty, hygiene items)
❌ Hazardous materials (flammable liquids, gases)
❌ Sale items & gift cards
❌ Temperature-sensitive items like chocolates may be affected by heat during transit.
❌ We are not responsible for melted or heat-damaged chocolates, and refunds will not be issued for such cases.
If you have questions about a specific item’s eligibility for return, contact us before purchasing.
Exchanges
The fastest way to get what you need:
1️⃣ Return your original item following the steps above.
2️⃣ Once your return is approved, place a new order for the desired item.
European Union: 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days—for any reason and without justification.
📌 To qualify for a return under this policy:
- The item must be unused, with original packaging & proof of purchase.
To request a return, email us at kashishrine887@gmail.com.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
✅ Approved refunds:
- Will be automatically issued to your original payment method within 10 business days.
- Your bank or credit card provider may take extra time to process the refund.
🚨 If more than 15 business days have passed since your refund was approved, please contact us at kashishrine887@gmail.com.